Delivery & Returns

Delivery

We offer delivery via Royal Mail 1st class post. At the moment we only ship in the UK.
We aim to dispatch within 24 hours of your order and goods should arrive within 2-4 working days following dispatch. We don’t dispatch or deliver at the weekend or on bank holidays.

Our delivery charges will be based on the parcel weight and the price will range from £3.99 to £5.99 for the majority of orders. For some heavy parcels the delivery charge will increase. You will be able to review an estimated shipping cost on the cart page prior to placing your order.

If you require a next day service via Special Delivery please contact us for a quote at info@laolaspanish.com

Returns

We hope you love your order but if you are not completely satisfied with your purchase you can return it for an exchange or refund, within 7 days of receipt. It must be as new and in the original packaging. All items returned to us are at your own risk and expense, so we recommend using a recorded service.

Products purchased as gifts can be refunded to the original purchaser.

If you have received a faulty or damaged parcel then please read our Terms & Conditions for information.

Please email us prior to a return on info@laolaspanish.com stating your order number and reason for the return.

Repackage your item wherever possible in the original packaging and enclose a copy of your returns form. You must ensure that the goods are packaged adequately to protect against damage.

Please post the package back to the address enclosed on the returns form.

For return packages we recommend you use Royal Mail and that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. (Please note that we do not refund postage on non-faulty items).

La Ola Spanish trades at Kemp House, City Rd, EC1V 2NX. By placing an order with us, you agree to and accept these terms and conditions.